We here at Prime Active are a very dedicated bunch of sports, fitness and outdoor enthusiasts with a BIG passion to delight our customers with great products and services.
From our first day it has been our vision to build a tight-knit community of people who love the active life and are as excited about it as we are. Is that you? Great!
So to make this vision happen we focus on 3 main things:
Unbeatable Customer Service
Got a question? You’ll get our attention personally, promptly and with transparency. We’ve got real people here behind our products who care about you and your happiness.
Your love for us is what makes our community possible. Each purchase you make is supported by our 100% Satisfaction Guarantee so that you’re worry-free
Long Term Relationships
We believe that that after a purchase is made the customer-seller relations does not end, but rather that it just begins. We support our customers throughout the entire process, and continue to offer special discounts, first peaks at new products, and more.
We serve customers all over the world and so to make sure everything works smoothly, we operate from several different locations worldwide. Our main office is located in Flushing, NY, and we use external logistics companies to handle returns and shipping, so our returns address is in Toronto, Canada, and the logistics facilities we work with are located in USA, Asia and Europe.
Now, since you took the time to get to know us better, we'd like to help you join our family so you can get to know us even more!